Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will only be offered where the supplier has deemed the product to be defective.  

Non-returnable items: Gift cards.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (only applicable for non-defective items)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Exchanges may be offered for non-defective items only at our discretion.  If you need to exchange it for the same item, send us an email at info@greenhaus.co.za and send your item to: Greenhaus, Sage Centre, Salt Rock, KwaZulu-Natal, 4391, South Africa.

Handling Fees (if applicable)

Some products exchanges will be subject to a handling fee such as Rugs, Fabrics, Throws and Scatter covers.  This handling fee is generally 5% of the value of the product with a minimum value of R850 excluding VAT.

Custom Products

Orders for custom products cannot be cancelled once placed and deposit has been paid.  In such an event, we reserve the right to claim the full purchase price of the items.  Please note that the finished product may vary slightly to the initial design, but this will not render the item unsuitable to the purpose for which it is intended.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Greenhaus, Sage Centre, Salt Rock, KwaZulu-Natal, 4391, South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.