Privacy Policy

PRIVACY POLICY

Woodworks Furnishings Pty Ltd t/a Greenhaus ("Greenhaus", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website, communicate with us, purchase our products or services, or otherwise interact with Greenhaus.

Greenhaus processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

Greenhaus is the trading name of Woodworks Furnishings Pty Ltd.

Our business provides furniture, décor, rugs, lighting, window coverings, wallpaper and related interior products and services, including custom furniture and interior consultation services.

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@greenhaus.co.za

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect and process the following personal information:

• Your name and surname;

• Contact details, including telephone number, mobile number and email address;

• Physical and delivery addresses;

• Billing and invoicing information;

• Information relating to products or services you enquire about or purchase;

• Details relating to custom furniture orders, including measurements, specifications, materials and design preferences;

• Information provided during consultations;

• Communications and correspondence between you and Greenhaus;

• Information provided through our website contact forms;

• Information required to process payments or orders;

• Information relating to your interactions with our website;

• Any other personal information you voluntarily provide to us.

We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, device information, pages visited and general website usage information.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information when you:

• Visit or use our website;

• Submit an enquiry through our website;

• Contact us by email, telephone or WhatsApp;

• Visit our showroom;

• Request a quotation;

• Place an order;

• Purchase products or services from us;

• Request a custom furniture design or consultation;

• Subscribe to receive marketing communications;

• Participate in a promotion, competition or event;

• Communicate with us through social media;

• Otherwise voluntarily provide information to us.

Where permitted by law, we may also receive personal information from third-party service providers or business partners where this is necessary to provide products or services to you.

4. WHY WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

• To respond to enquiries and requests;

• To prepare quotations and proposals;

• To process and manage orders;

• To arrange deliveries and installations;

• To provide products and services;

• To communicate with you about your order or enquiry;

• To provide customer service and support;

• To manage custom furniture projects;

• To process payments and maintain financial records;

• To issue invoices and receipts;

• To comply with legal, tax and accounting obligations;

• To maintain our business records;

• To improve our products, services and website;

• To understand customer preferences and website usage;

• To prevent fraud, misuse or unlawful activity;

• To send marketing communications where permitted by law and, where required, with your consent;

• To protect our legitimate business interests and enforce our terms and conditions.

We will only process your personal information for a lawful purpose and in a manner that is compatible with the purpose for which it was collected.

5. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to send you information about Greenhaus products, services, promotions, events and other marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly at info@greenhaus.co.za.

Where required by law, we will obtain your consent before sending direct marketing communications.

6. SHARING YOUR PERSONAL INFORMATION

We do not sell or rent your personal information to third parties.

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business or provide products and services to you.

These third parties may include:

• Payment service providers;

• Delivery and courier companies;

• Installation contractors and service providers;

• Manufacturers, suppliers and other business partners involved in fulfilling your order;

• Website hosting and technology providers;

• Shopify and related e-commerce service providers;

• Email, messaging and communication service providers;

• Accounting, legal and professional advisers;

• IT and technical support providers;

• Government authorities or regulatory bodies where required by law.

We only share information that is reasonably necessary for the relevant purpose.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security measures are in place.

7. THIRD-PARTY SERVICES AND INTERNATIONAL DATA TRANSFERS

Our website and business operations may use third-party service providers, including technology, website hosting, payment, analytics, marketing and communication platforms.

Some of these service providers may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection laws, including POPIA.

Third-party providers may have their own privacy policies governing how they process personal information. We encourage you to review the privacy policies of relevant third-party services where appropriate.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support website functionality.

For more information about how we use cookies, please see our Cookie Notice.

9. WEBSITE SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee the absolute security of information transmitted to or through our website.

If we become aware of a security compromise involving personal information, we will take appropriate steps as required by applicable law.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law.

The period for which we retain information may depend on:

• The nature of our relationship with you;

• The purpose for which the information was collected;

• Our legal, accounting and regulatory obligations;

• The need to resolve disputes or enforce agreements;

• Our legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.

11. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction or updating of inaccurate or incomplete personal information;

• Request deletion of personal information where there is no lawful reason for us to retain it;

• Object to certain processing of your personal information;

• Withdraw consent where processing is based on consent;

• Object to receiving direct marketing communications;

• Lodge a complaint regarding the processing of your personal information.

To exercise any of these rights, please contact us at info@greenhaus.co.za.

We may need to verify your identity before processing certain requests.

12. INFORMATION ABOUT CHILDREN

Our website and services are not intentionally directed at children under the age of 18.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without the required consent, please contact us at info@greenhaus.co.za so that we can take appropriate action.

13. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, including social media platforms and websites operated by suppliers or business partners.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The updated Privacy Policy will be published on our website with the revised "Last updated" date.

We encourage you to review this Privacy Policy periodically.

15. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your personal information is being processed, please contact us:

Woodworks Furnishings Pty Ltd t/a Greenhaus

Email: info@greenhaus.co.za

Website: www.greenhaus.co.za

We will endeavour to respond to privacy-related requests within a reasonable period and in accordance with applicable law.

16. INFORMATION REGULATOR

If you have concerns about the processing of your personal information and are unable to resolve the matter directly with us, you may contact the Information Regulator of South Africa.

The Information Regulator is responsible for monitoring and enforcing compliance with applicable data protection legislation in South Africa.

By using the Greenhaus website and providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.