Terms and Conditions of Sale
TERMS AND CONDITIONS
1.1. Quotes are estimated and valid for 7 days.
2.1. We request that payments be made via EFT (Electronic funds Transfer) to avoid additional banking charges. Any payment method which incurs additional banking fees e.g. international bank transfers etc. are to be paid by the Customer and not the Seller. For Custom Furniture and Decor payments made in store using a credit card, an additional fee of 3% will be added to your invoice.
2.2. Kindly email proof of payment to email@example.com using the QUOTE NO. as reference. We require a 48-hour period for funds to clear and allocate them to the orders before planning can begin.
2.3 Upon receipt of the required deposit this quotation and company's terms and conditions set out there in shall be deemed to have been accepted by the client.
2.4 Final payment is due on delivery/collection. Interest will be charged at standard rates (prime + 5%) for late payments.
3. Manufacturing/Custom orders
3.1. Estimated manufacturing time can range between 3-12 weeks depending on the complexity of the work.
3.2. The details of the item(s) to be manufactured will be sent to the client for final sign-off. Should the scope of work differ from the original quote, a new quote will be created for client approval. Any expenses incurred during this time such as delivery fees etc. will be at the client's expense.
3.3. Once final signed off approval from the client has been received, the manufacturing time will be calculated and agreed with the client. Please note that these dates are estimated and can change due to various reasons. We will however, endeavour to keep the client informed of any changes to the expected delivery date.
3.4. Urgent orders can be arranged; however, a surcharge will be added for such orders.
4.1. We offer a delivery service, subject to availability and location. The transport company will endeavour to deliver on the date and time advised, however, the actual delivery date is subject to prevailing circumstances and may be subject to variation.
4.2. Goods may only be collected or delivered once payment has been made in full and EFT payments have been cleared in our bank account. Purchased goods will be stored for a maximum of 2 weeks from date of purchase. If after 2 weeks of notification by Greenhaus that your goods are ready for delivery/collection, you fail to make final payment, we reserve the right to sell them to defray expenses.
4.3. Ownership of the goods will rest with Greenhaus until payment has been received in full.
4.4. Once the goods have left our premises, responsibility for the goods will be transferred to the delivery company and we will not be held responsible for damages to goods during transit. We also do not accept any responsibility for damage to wallpaper, carpets, decoration, during delivery due to narrow staircases, small doors or any such physical difficulty that can be encountered during delivery.
4.5. Standard delivery rates assume delivery to ground floor premises. It is the responsibility of the consumer to advise us if the delivery address varies from this, as extra charges may be incurred for complicated or aborted deliveries.
4.6. Delivery will be deemed effective upon receipt of a signed delivery note; alternatively, once goods have been installed or dealt with in such a way as to imply delivery.
4.7. Should no communication be received within 7 days of delivery, goods shall be deemed to have been received in good order and condition and free of any defect, no claims shall be entertained after the 7-day period.
5.1. Whilst we will exercise the necessary diligence and care whilst on the client's property, it is accepted that we will not accept liability for any claims for damages for pre-existing defects/damages to the property or where we have not been reckless or grossly negligent.
5.2. We require unhindered access to the area where the installation is to be done.
5.3. It is the client's responsibility to point out any hidden electrical wires and/or plumbing. We will not accept liability for any damages where the client has failed to do so.
6.1. Furniture products carry a 6-month warranty from date of final payment as per the Consumer Protection Act.
6.2. Wooden products, over time, will age and maturation effects are to be expected. Examples are fine hairline cracks (no wider than 3mm) on the surface, colour changes, wood movement, and minor warping and bending. These are all considered acceptable characteristics and are not covered under our warranty.
6.3. We do not recommend positioning furniture in direct sunlight, unless the product is made specifically for outdoor use. To prolong the longevity of the wood, we recommend covering outdoor furniture with a suitable weatherproof cover.
6.4. We do not recommend positioning products in excessively high or low temperatures or where the environment is damp as this may affect the product. Furniture is to be positioned on a level surface to ensure that doors hang properly and do not give problems opening.
6.5. No warranty claims will be accepted where it is found that furniture intended for interior use is being used in an exterior application. Even if treated or varnished, exposure to direct sunlight can cause the colour of natural wood to change. We advise that hot dishes, pots or plate should not be placed directly on to wood surfaces as this can cause damage.
6.6. Please take note that any guarantee or warranty will be voided where an item has been modified by the customer and/or any repair undertaken by anyone other than Greenhaus.
7. Cancellations / Refunds / Exchanges
7.1. In accordance with Section 17 of the Consumer Protection Act, orders for custom products cannot be cancelled once placed and deposit has been paid. In such an event, we reserve the right not to return deposits and to claim the full purchase price of the items.
7.2. We will endeavour to ensure that we meet your expectations by offering, where possible, pre-product designs, co-selecting materials, dry assembly verifications and colour samples to the best of our ability. Where such goods have been correctly supplied and deemed to be free of defect, no exchanges or refunds will be accepted.
7.3. Please note that the finished product may vary slightly to the initial design, but that this will not render the item unsuitable to the purpose for which it is intended as contemplated in Section 55 of the Consumer Protection Act.
8.1. Should any amount not be paid by the customer on the due date, then the whole amount in respect of all purchases by the customer shall become due, owing and payable, irrespective of when the goods were purchased and the customer shall be liable to pay interest on any outstanding at the maximum rate permissible in accordance with the Prescribed Rate of Interest Act.
8.2. The company shall have the right to suspend deliveries if any amount due by the customer remains unpaid.
8.3. The company is open to receiving legitimate queries regarding any defects in any products supplied within the period prescribed in terms of the Consumer Protection Act. Any queries must be accompanied with the original invoice and delivery note. Further the Company shall not be held liable for any damages, harm, loss or consequential damage whatsoever arising out of misuse or abuse by the customer, wear and tear and failure by the customer to follow usage and/or storage instructions. The Company will only consider claims for short delivery within 7 days of date of delivery and where such claim is submitted in writing and accompanied by the original invoice and delivery note.
8.4. Should the customer fail make payment timeously or withhold payment or any portion thereof for any reason whatsoever the company shall be entitled to withdraw or reverse any agreed discount or rebate & claim immediate payment of all amounts owing.
8.5. If in the exercise of its discretion, the company agrees to accept the return of any non-defective ready made product, correctly supplied goods for credit, the customer shall be liable to pay a handling fee of 15% (fifteen percent) or minimum R500 on the invoiced price of the goods returned.
8.6. These terms and conditions and all modifications and amendments hereof shall be governed by and decided upon and construed under and in accordance with the Laws of the Republic of South Africa.
8.7. The customer shall pay all legal costs on the scale as between attorney and client including tracing fees and collection charges which the company may incur in taking any steps pursuant to a breach of any of the terms of this agreement by the customer.
8.8. A certificate issued an signed by any director or manager of the company, whose authority need not be proved, in respect of any indebtedness of the customer to the company or in respect of any fact including but not limited to the generality of the foregoing, the fact that such goods were sold and delivered, shall be evidence of the customer's indebtedness to the company unless proven otherwise.
8.9. The customer's physical address as given on the front page of the quote/invoice shall be recognized as the customer's elected delivery address for the purposes, in terms of this agreement whether in respect of service of court process in terms of the agreement, notice, the payment of amount or any communications of any nature.
8.10. In the event of the customer being a juristic person, the director or member as the case may be, signing this quote/invoice on behalf of the customer warrants their authority to do so and by affixing their signature thereto agrees to be bound as surety and co-debtor of the customer and accepts liability for the customer's obligations in terms of this agreement.
8.11. In the event of non-payment, we reserve the right to claim upliftment of the goods, the costs of which will be for the customer.
8.12. This constitutes the full agreement between the customer and the company, and no variations thereto shall be valid unless reduced to writing and signed by both the customer and the company.